SHIPPING
We offer a flat Worldwide shipping charge of $15. Shipping charge remains the same no matter how much you may purchase. Therefore, we encourage customers to take full advantage of the flat shipping charge that we offer.
All parcels require a signature. This is the only way to make sure customers receive their orders and also to protect us against claims of non delivery.
Customers are reminded to be aware of their local laws and regulations. This is your responsibility as we are unable to keep up with the developments of each country.
Refunds (due to customs issues) will only be honored (less shipping charges and restocking fee) if products are returned in complete and resaleable condition.
With that being said, we have not experienced a single difficulty in the delivery of our shipments to more than 20 countries so far.
WARRANTY
We provide a 30 day warranty for all parts. The date begins from date of confirmed delivery to the date of complaint received. Our official policy requires the return of faulty or broken parts to us (at your own cost) before we can provide a replacement. However, please contact us with your problem and we will make exceptions on a case to case basis. We are sorry for this inconvenience but there have been many dishonest claims that were made in the past. We are doing this so that we may continue to keep prices low instead of marking up our prices to include the cost of fraudulent claims.
In most cases, we sincerely ask for your cooperation that we may send replacements together with your next order. This way, we will usually not require the return of the faulty/ broken part(s).
Consumables such as Liquid and Cartridges are not warranted nor are painted surfaces against scratches & chipping. |
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